Latvijas Pasts has started the process of installing the multifunctional In-Out customer flow management system in 20 more post offices, thus improving the customer service. The number of the post offices fitted with the modern equipment will amount to 67 in both Riga and regional cities by the beginning of October 2017. The post offices equipped with the customer flow management system also provide the opportunity to apply for the services remotely, using the Latvijas Pasts mobile app in the phone.
Latvijas Pasts has started the new stage of the customer service improvement project that provides for equipping 20 more post offices with the In-Out customer flow management system: seven of these post offices are located in Riga and thirteen of them are situated in Latvian regional cities, such as Aizkraukle, Bauska, Daugavpils, Gulbene, Ikšķile, Jelgava, Jūrmala (Kauguri), Kuldīga, Ogre, Preiļi, Rēzekne and Smiltene.
The modern queuing ticket machines of the customer flow management system regulate the movement of customers in the post offices, while also providing the customers with the opportunity to apply for the services remotely, using the Latvijas Pasts mobile app in the phone. The app shows the number of customers who also want to use the particular service, which makes it possible to predict the waiting time. Besides, the app displays a reminder at the moment when there are three previous customers remaining in the queue, and it shows a notification when the customer’s turn in the queue has come up, specifying the servicing counter which must be approached to receive the required service.
The Latvijas Pasts mobile app not only offers the opportunity to apply for services in the post offices remotely, but also to track a registered item and find the nearest post office as well as its address, opening hours and postcode.
The Latvijas Pasts mobile app can be downloaded here:
The list of the post offices with the operating In-Out customer flow management system and the opportunity to apply for services remotely is available here. The list of the post offices to be equipped with the In-Out system by October 2017 can be seen here.
About SJSC Latvijas Pasts
Latvijas Pasts ensures the widest availability of postal services throughout Latvia by maintaining more than 600 post offices. The primary function of the company is provision of the universal postal service; Latvijas Pasts also provides commercial transport, express mail, payment, press subscription, retail and philatelic services. Latvijas Pasts is a wholly State-owned company with more than 4,200 employees. The quality measurements of Latvijas Pasts domestic mail deliveries are regularly conducted by Kantar TNS, one of the leading market, social and media research agencies in Latvia. In turn, the quality measurements of the cross-border deliveries are provided within the framework of the International Post Corporation through the intermediary of the research companies Kantar TNS, Ipsos and Quotas.