The reconstruction of Riga post office No. 84 is starting on the 10th of October 2017, and the post office is going to open for visitors again already on the 21st of November. The changes are intended to include not only the modernisation of the visual image of the post office: this will be the first Latvijas Pasts post office where the work will be organised in accordance with modern principles, ensuring a more friendly environment and service for customers. At the same time the post office will also serve as a training centre for new employees under the guidance of mentors. During the reconstruction of the post office customers will be provided with delivery of items in its premises, while other postal services may be received in three other closest post offices.
Taking into consideration the location and layout of premises of Riga post office No. 84 at 52 Ūnijas Street, it has been selected as the first post office to introduce major changes in the philosophy of Latvijas Pasts customer service and training of employees. After the reconstruction customer service in Riga post office No. 84 will be organised using the principles different from the ones that have been used here so far: a postal employee will welcome the customer and provide the necessary assistance, giving advice, providing explanations and, if necessary, helping to fill in the documents required for receiving the service.
It is anticipated that the introduction of modern principles in the customer service will improve the speed of service provision, reducing the time that visitors spend on communicating with the operator and performing the actions that will be completed within the new model already before the cashier service. The post office of the new model will also have a special function for training the new employees of Latvijas Pasts in real environment, which will be implemented under the supervision of mentors.
As a result of the reconstruction Riga post office No. 84 will also undergo significant visual and conceptual transformations in terms of both the environment accessibility and the retail offer. The post office will be easily accessible to new parents and visitors with restricted mobility, and it will be fitted with a special lower counter for servicing the customers who use wheelchairs. Furthermore, post office No. 84 will be the fourth new-parents-friendly post office of Latvijas Pasts with a special design children’s corner made of Latvian wood.
In turn, the customer area will include a retail shop, and it is planned to provide customers with an opportunity to pay for the goods purchased there at the information stand, without having to wait in the general queue for the postal services.
During the reconstruction of the post office until the 19th of November customers will be provided with delivery of all postal items in its premises every working day from 10 AM to 6 PM and on Saturdays from 9 AM to 1 PM. All other postal services will be available in the three post offices located in the immediate vicinity: Riga post office No. 17 in the shopping centre Domina at 3 Ieriķu Street; Riga post office No. 35 at 7 Rumbulas Street and Riga post office No. 39 at 211 Brīvības gatve.
Customers residing in the area of Riga post office No. 84 will be notified with the help of special notices in their letter-boxes regarding the temporary changes in the provision of postal services during the reconstruction period of the post office.
In 2017 Latvijas Pasts has started to implement a number of projects aimed at creating a more favourable environment for customers, such as new parents-friendly post offices, safe bicycle racks of a special design and a multi-functional customer flow management system that enables customers to apply for postal services in a post office remotely, using the Latvijas Pasts mobile app in their smartphones.
Riga post office No. 84 will welcome customers in its new look starting from the 21st of November.
About VAS Latvijas Pasts
Latvijas Pasts ensures the widest availability of postal services throughout Latvia by maintaining more than 600 post offices. The primary function of the company is provision of the universal postal service; Latvijas Pasts also provides commercial transport, express mail, payment, press subscription, retail and philatelic services. Latvijas Pasts is a wholly State-owned company with more than 4,200 employees. The quality measurements of Latvijas Pasts domestic mail deliveries are regularly conducted by Kantar TNS, one of the leading market, social and media research agencies in Latvia. In turn, the quality measurements of the cross-border deliveries are provided within the framework of the International Post Corporation through the intermediary of the research companies Kantar TNS, Ipsos and Quotas.