Postal item redirection

Postal Item Redirection is an additional service of Latvijas Pasts that ensures redirection and delivery of a registered (traceable, registered or insured postal item to the address of your choice, or Latvijas Pasts delivery place, which is different from the initial address or delivery place.

A postal item can be redirected:

• to your chosen post office in Latvia,
• to any of more than 50 Circle K gas stations (gas station) in Latvia, where Latvijas Pasts postal items are delivered,
• to your specified address in Latvia,
• to a Latvijas Pasts parcel machine in Latvia.

To redirect a postal item on the website:

• Upon receiving an SMS about the receipt of a postal item addressed to you in a post office, you visit the special redirection website using the unique link indicated in the text message, select the new postal item delivery address or Latvijas Pasts delivery place and redirect the postal item,
• when a postal item is redirected to the new delivery location, you will receive a new SMS with an invitation to receive or redirect it again.

To redirect a postal item in the mobile app:

• download the Latvijas Pasts mobile app to your smart device (information is available here),
• in section “Redirect postal item” enter your mobile phone number and confirm that you agree to the terms of service,
• follow the instructions in the app and redirect your postal item to a new delivery place,
• when a postal item is redirected to the new delivery location, you will receive a new SMS with an invitation to receive or redirect it again.

Important!
This service is not available for the following postal items:

• for items with a bar code range from UA to UZ, as they are considered simple/untraceable postal items,
• postal items subject to customs control,
• registered or insured postal items for receiving a Latvijas Pasts parcel machine or Circle K gas station accompanied by a Delivery notice,
• postal items weighing more than 10 kg for receiving at a Circle K gas station,
• for cash-on delivery postal items for receiving in a Circle K gas station,
• cash-on delivery postal items for receiving in a Latvijas Pasts parcel machines,
• postal items intended for receipt in a Latvijas Pasts parcel machine,
• parcel machine postal items exceeding the postal item dimensions defined by Latvijas Pasts  – 38cm x 38cm x 58cm.

You can read the Terms and Conditions of the Postal Item Redirection service here.

Rates of the Postal Item Redirection service

The Latvijas Pasts mobile app can be downloaded here: