Receive at a Customer Centre

When the shipment has been delivered to a Customer Centre or post office, the addressee receives an SMS or a written notice.
The notification specifies the exact Customer Centre or post office where the shipment can be collected

Find the nearest Customer Centre

Track shipment

Receiving a notification about a shipment

After receiving a notice in Your letterbox or an SMS about a shipment available at a Customer Centre or post office, You can request delivery to the specified address.

You can request the service by calling the phone number indicated in the notice.
The delivery fee will be collected at the time the shipment is handed over.

Good to know!

When collecting a registered or insured shipment at the specified Customer Centre or post office, You must present a valid identity document.

By presenting a driver’s licence, You can collect a registered or insured shipment with a value of up to €150.
A shipment can be collected without a notice form if the shipment number is known.