Refund of fee if prohibited substances or items are found in the shipment

If prohibited substances or items are found in a shipment, we will return it.

In the Cross-border bans and restrictions section, you’ll find information about which items and goods cannot be sent via Pasts.

View bans and restrictions

How to request a refund?

If you’re the sender, you can request a refund of the shipping fee. We will deduct a processing fee from the refundable amount according to the Postal Service tariff.

Choose the option that suits you best:

Visit a customer centre or post office and submit a completed application with all the necessary documents, or
Complete the application electronically, sign it with a secure electronic signature, and send it to info@pasts.lv.

info@pasts.lv Application for shipment fee refund

Pricing

Tariff book

Refund of shipping fee

The applicable domestic rate for sending the specific shipment, based on its weight and the type chosen by the customer, plus 40% of the basic shipping fee.