If you’re the sender, you can request the service at any customer centre or post office by submitting a completed application form and showing the original receipt or proof of payment. If you used the “Notification of Delivery” service but didn’t receive the notification, no fee will be charged.

If you’re the recipient and know the item number, you can request the service at any customer centre or post office by submitting a completed application form. You’ll need to include the item number, the sender’s and recipient’s full names or business names and addresses, as well as the sender’s contact details. We’ll review your application within a month.