To make sure your shipment is processed faster and costs less at the customer centre or post office, we encourage you to hand it in already packed.

Before you go to the post:

• Make sure your shipment doesn’t contain any items from the list of prohibited shipments
• Choose sturdy packaging suitable for the weight of your shipment
• Seal the parcel so it doesn’t get damaged during transport and its contents don’t fall out
• Include the correct recipient’s name, address, and, if possible, mobile phone number

Preparing your shipment this way helps us process it faster and more efficiently.

To make sure your shipment reaches the recipient quickly and without delays, write the address correctly and clearly — avoid corrections and don’t use pencil.

Use the following order for the address:
street / house name or number / flat number / town or village, parish, municipality / postcode.
Abbreviations are allowed, for example: pag. (parish), nov. (municipality).

On the envelope or packaging:

• In the centre, write the recipient’s address
• In the top left corner, write the sender’s address

You can also address your shipment to be collected on demand at a customer centre or post office.

Use the following order for the address:
street / house name or number / flat number / town or village, parish, municipality / postcode.
Abbreviations are allowed, for example: pag. (parish), nov. (municipality).

To ensure your shipment reaches its destination quickly and safely, the address must be clear and correct — avoid corrections and don’t use pencil.

Use Latin letters and Arabic numerals in the address.

Write the country name in capital letters — in the recipient country’s language or in English.

In the centre, write the recipient’s address; in the top left corner, the sender’s address. Both addresses should be on the same side.

An example is available for letters — use it as a guide to avoid confusion.