Extension of shipment storage period
Store your shipment at a customer centre or post office for up to two months from...
Changing or correcting a shipment address
If you’ve provided an incorrect or incomplete address (for example, the wrong flat...
Item recall
The sender may return the registered or insured mail sent by himself. We can prov...
Refund of fee if prohibited substances or items are found in the shipment
If prohibited substances or items are found in a shipment, we will return it.
Change cash-on-delivery amount
Change the previously specified cash-on-delivery amount for your shipment.
Proof of delivery for registered items
The sender or recipient can request proof of delivery for a registered or insured...
Shipment insurance
Shipment insurance
Postcode book
A postcode is the most important part of an address that doesn't depend on which c...