You may receive a registered or an insured item at the address specified on the item, at a post office or from the postman.
If the addressee is not at the specified address at the time of delivery, we leave a notification to receive the item at a postal office. A repeated notification is sent if the addressee does not pick up the item within 5 days. If the addressee does not pick up the item within 30 days after receiving the first notification, the item is returned to the address specified by the sender.
Storage of parcels and small packets at the post office for the period exceeding 10 days is subject to additional fee of EUR 0.50 per day. The additional fee applies to each individual postal item.
The quantity of days of storage does not include the days-off and national holidays of the post office. Storage of postal items addressed to “After request” shall be paid for in accordance to the general procedure. The amount of storage fee is unlimited. The fee does not apply to international small packets with weight up to or equal to 500 g.
When receiving a registered or an insured item at the specified address, at a post office or from the postman, the addressee must present their passport or identity document. By presenting a driving licence, one may receive a registered or an insured item, the value of which does not exceed EUR 150.
A postal item addressed to a legal entity may be picked up by a representative of the legal entity, presenting a power of attorney certified by the head of the company entitling the person to receive postal items. Passport or ID must be presented.
You can receive a postal item, if you know the number of the item, which consists of 13 characters (a combination of letters and numbers).
All international postal items received in Latvia from non-EU countries are subject to customs control. It is checked whether the contents and value of the item correspond to the information in the accompanying documents, and the customs authority shall decide whether the customs duty is applicable to the item.
Learn more about the work of the customs authorities and taxes at www.vid.gov.lv.
Upon receiving a registered or an insured item, check the contents thereof in the presence of the postal operator or the postman.
If any lack of contents, damage, weight non-conformity or other non-compliance with the information indicated in the accompanying documents is established, a corresponding act is drawn up and signed by the recipient of the item and the postal worker. At the same time, the sender can request the postal operator to consider the situation.
“Latvijas Pasts” will launch an inspection to determine the cause of the damage.
If you do not open the item in the presence of a postal worker, they cannot establish any non-compliance or damage of the contents. In this case, you can file a complaint to the sender.
If the damage or lack of contents of the item is discovered later, take photos of the damaged item, describe the damage, and contact the sender regarding exchange of the goods or refund options. In such cases, “Latvijas Pasts” is not responsible for making up for the damage, but we can help with advice so that your further actions follow the prescribed procedures.
If you have established a damaged item, please contact “Latvijas Pasts” by writing to firstname.lastname@example.org or calling the info line 27008001, 67008001 to determine what to do next.
We offer subscribing for a locker for safe receipt of postal items at a post office. In a PO box, you can receive postal items mailed to the address of the box and newspapers you have subscribed for.
Apply for a PO box at the post office where you would like to have it:
To receive postal items in your PO box, include the following information in your address:
For more information, see here
We redirect your correspondence to any other address of your choice, including a PO box.
You can redirect the following items to another address:
Apply for redirection at a post office:
The service is ensured as of the fifth business day from submitting the application at the post office.
For your convenience, the service fee can be added to the monthly invoice. Learn more about conclusion of agreements by calling 67008002.
For more information, see here
You can receive cash-on-delivery item (insured mail item for which the amount indicated by sender is collected from the adressee) in postal office or at the address indicated on the item.
Before paying the cash-on-delivery amount, the addressee has rights to;
To receive a cash-on-delivery item:
Additional information about received collected cash-on-delivery amounts is available here.
Receiving a notification in your mailbox or an SMS in your mobile phone, that postal item can be received in postal office, you can apply for delivery to the address indicated on the shipment. You can apply for an additional service by calling the phone number indicated in the notification. Additional charges will be paid during delivery of the item
Additional service is available:
Applying for an additional service Change the data of a registered mail item, change the delivery address of the shipment and get the shipment at the place of your convenience.
Additional service rate in EUR with VAT 21%
|Type of additional services||EUR|
|Delivery paid (per shipment)||4.99|
You can receive a SMS notification about a postal item addressed to you that depending on postal item type Latvijas Pasts could not deliver to you or place in your mailbox if a mobile phone number is indicated on postal item addressed to you. In that case, you will receive an SMS about the postal item with invitation to receive it at postal office. To receive the item in post office, you must show the SMS and identity document.
You can express the wish to receive a SMS for items on which no mobile phone number is indicated, by applying for the service in your most convenient way:
By ticking the notification form at the time of receipt of the postal item and add your mobile number;
Submit the service to your nearest post office by signing an application for an electronic notification;
Fill application with clearly legible name, address and telephone number, and sign it with a secure electronic signature, send it to e-mail email@example.com.
After applying for the service, Latvijas Pasts will inform you about receiving the item by sending a text message.
You can find out how to receive the notification in SMS form for registered postal items here.
If within 5 days from the moment of receipt in the post office the item will not be picked up, you will receive a repeated informative notice in paper in your mailbox at the address indicated.
Don’t delete the SMS about the item addressed to you until the receipt of the item!
Latvijas Pasts suggests to all customers who shop online to indicate correct mobile phone number as it will provide faster receipt of information about the item ordered.