Registered and Insured Postal Items

You may receive a registered or an insured item at the address specified on the item, at a post office or from the postman.

If the addressee is not at the specified address at the time of delivery, we leave a notification to receive the item at a postal office. A repeated notification is sent if the addressee does not pick up the item within 5 days. If the addressee does not pick up the item within 30 days after receiving the first notification, the item is returned to the address specified by the sender.


Storage of parcels and small packets at the post office for the period exceeding 10 days is subject to additional fee of EUR 1.00 per day. The additional fee applies to each individual postal item for each day, including weekends and holidays. Storage of postal items addressed on request shall be paid for in accordance with the general procedure. The amount of the storage fee is not limited. The fee does not apply to letter-post items weighing less than 500 g.

When receiving a registered or an insured item at the specified address, at a post office or from the postman, the addressee must present their passport or identity document. By presenting a driving licence, one may receive a registered or an insured item, the value of which does not exceed EUR 150.

A postal item addressed to a legal entity may be picked up by a representative of the legal entity, presenting a power of attorney certified by the head of the company entitling the person to receive postal items. Passport or ID must be presented.

You can receive a postal item, if you know the number of the item, which consists of 13 characters (a combination of letters and numbers).


Customs Fees

All international postal items received in Latvia from non-EU countries are subject to customs control. It is checked whether the contents and value of the item correspond to the information in the accompanying documents, and the customs authority shall decide whether the customs duty is applicable to the item.

Learn more about the work of the customs authorities and taxes at

Damaged Item

Upon receiving a registered or an insured item, check the contents thereof in the presence of the postal operator or the postman.

If any lack of contents, damage, weight non-conformity or other non-compliance with the information indicated in the accompanying documents is established, a corresponding act is drawn up and signed by the recipient of the item and the postal worker. At the same time, the sender can request the postal operator to consider the situation.

“Latvijas Pasts” will launch an inspection to determine the cause of the damage.

If you do not open the item in the presence of a postal worker, they cannot establish any non-compliance or damage of the contents. In this case, you can file a complaint to the sender.

If the damage or lack of contents of the item is discovered later, take photos of the damaged item, describe the damage, and contact the sender regarding exchange of the goods or refund options. In such cases, “Latvijas Pasts” is not responsible for making up for the damage, but we can help with advice so that your further actions follow the prescribed procedures.

If you have established a damaged item, please contact “Latvijas Pasts” by writing to or calling the info line 27008001, 67008001 to determine what to do next.

PO Box

We offer subscribing for a locker for safe receipt of postal items at a post office. In a PO box, you can receive postal items mailed to the address of the box and newspapers you have subscribed for.

Subscribing for a PO Box 

Apply for a PO box at the post office where you would like to have it:

  • Fill in Application PS50a on Subscribing for a PO Box
  • Present an identity document
  • Submit copies of the registration certificate of the company and articles of association (also presenting original documents)
  • Submit the statement of the Register of Enterprises and the power of attorney that certifies your position and your representation rights
  • Pay for the subscription in cash, by card or bank transfer
  • Receive a key

Receiving Items

To receive postal items in your PO box, include the following information in your address:

  • Name of the company
  • No. of the PO box
  • Name of the post office
  • Name of the populated area
  • Postal code

For more information, see here

Redirection of Correspondence

We redirect your correspondence to any other address of your choice, including a PO box.

You can redirect the following items to another address:

  • Domestic and international ordinary and registered letter mail
  • CN07 notice on the receipt/delivery/payment/registration for/of a domestic or an international item
  • PS4 notice on delivery of a registered domestic postal item

Apply for redirection at a post office:

  • Fill in an application for redirection, specifying the following information: name of the company, address, from which the correspondence shall be redirected, address, to which the correspondence shall be redirected, period of redirection (minimum period of service – 1 month)
  • Present an identity document
  • Submit copies of the registration certificate of the company and articles of association (also presenting original documents)
  • Submit the statement of the Register of Enterprises and the power of attorney that certifies your position and your representation rights
  • Pay for the service in cash, by card or bank transfer.

The service is ensured as of the fifth business day from submitting the application at the post office.

For your convenience, the service fee can be added to the monthly invoice. Learn more about conclusion of agreements by calling 67008002.

For more information, see here

Authorization Letter

Draw up an authorization letter at a post office:

  • Present your passport or ID
  • Present a statement of the Register of Enterprises, certifying your representation rights
  • Specify the full name and personal identity number of the person to be authorized
  • Choose between a permanent authorization and a temporary authorization for a particular period of time
  • In order to draw up an authorization letter, the person to be authorized may not be present.

Receiving postal items with an authorization letter

An authorized person can receive postal items at the address or a post office by presenting the authorization letter and a passport or an identity card.

For more information, see here

Cash-on-delivery item

You can receive cash-on-delivery item (insured mail item for which the amount indicated by sender is collected from the adressee) in postal office or at the address indicated on the item.

Before paying the cash-on-delivery amount, the addressee has rights to;

  • Check the sender of the item;
  • Refuse to accept the item.

To receive a cash-on-delivery item:

  • Show a personal identification document to postal employee;
  • Fill Notification PS22 form;
  • Fill personal identification number in the order (PNS-020, PNS-040, PNS-041) attached to the item (in case if it isn’t filled by sender), date and signature;
  • Pay according to the amount and payment method indicated by sender (domestic money transfer, payment to another person’s postal payment system account or a deposit to credit institution account).

Additional information about received collected cash-on-delivery amounts is available here.

Delivery paid

Receiving a notification in your mailbox or an SMS in your mobile phone, that postal item can be received in postal office, you can apply for delivery to the address indicated on the shipment. You can apply for an additional service by calling the phone number indicated in the notification. Additional charges will be paid during delivery of the item

Additional service is available:

  • For domestic and international small packets weighing up to 500 grams free of charge.
  • Fees for domestic or international parcels or small packets weighing over 500 grams

Applying for an additional service Change the data of a registered mail item, change the delivery address of the shipment and get the shipment at the place of your convenience.

Additional service rate in EUR with VAT 21%

Type of additional services EUR
Delivery paid (per shipment) 4.99

You can receive a SMS notification about a postal item addressed to you that depending on postal item type Latvijas Pasts could not deliver to you or place in your mailbox if a mobile phone number is indicated on postal item addressed to you. In that case, you will receive an SMS about the postal item with invitation to receive it at postal office. To receive the item in post office, you must show the SMS and identity document. 

You can express the wish to receive a SMS for items on which no mobile phone number is indicated, by applying for the service in your most convenient way:

  • By ticking the notification form at the time of receipt of the postal item and add your mobile number;

  • Submit the service to your nearest post office by signing an application for an electronic notification;

  • Fill application with clearly legible name, address and telephone number, and sign it with a secure electronic signature, send it to e-mail

After applying for the service, Latvijas Pasts will inform you about receiving the item by sending a text message.
You can find out how to receive the notification in SMS form for registered postal items here.

If within 5 days from the moment of receipt in the post office the item will not be picked up, you will receive a repeated informative notice in paper in your mailbox at the address indicated.


  • Don’t delete the SMS about the item addressed to you until the receipt of the item!

  • Latvijas Pasts suggests to all customers who shop online to indicate correct mobile phone number as it will provide faster receipt of information about the item ordered.